6 JUNE 2016
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After a five-year tenure as director-general and chief executive of the International Air Transport Association (IATA), Tony Tyler, previously chief executive of Cathay Pacific Airlines, will stand down in September. He hands over to Alexandre de Juniac, chairman and CEO of Air France-KLM. Here we paraphrase his Dublin AGM delivery. Mr Tyler’s full speech can be viewed.
Innovative 'care zones' introduced by the Singapore Mass Rapid Transit company (SMRT) at stations and on trains were highlighted at a London conference last week as one of the ways travel organisations could improve their customer service, writes Andrew Sharp.
The airlines of the world gathered at Dublin last week with glorious weather, while in the UK people were putting on their central heating, and IATA boss Tony Tyler forecasting £27.3bn membership profits for this year, a rise of 12% (See ON THE SOAPBOX).
Two Australian-route milestones were celebrated by Etihad on Thursday with Melbourne joining the airline’s expanding network of A380 destinations and arrival of the Etihad B787 Dreamliner on the Perth service.
Fans travelling to and from and within France could be hit by French air traffic control strikes during the Euro 2016 soccer competition. The unionised controllers called off their latest three-day strike on Friday but that is not to say they will not be imposed again at short notice.
Next Thursday will see the announcement of the 2015/2016 results for Flybe, Britain’s third largest airline. The market will look with interest, the shares crashing from around 90p at the end of last year to 53p at the close of the London Stock Exchange last Friday.
While others may complain about queues, delayed flights and lost luggage, more than half (53%) of frequent travellers polled in a new survey agree the airport is something to be enjoyed.
This year, London Luton Airport is expected to move 14.8m passengers, an astonishing figure when one considers that in 1996 the figure was just 2.4m. The growth over the past two years has been 42%.
Business Travel News was in July 2014 somewhat critical of new river cruising guide published by Berlitz and edited by Douglas Ward.
Over some 31 editions, Ward’s Cruising and Cruise Ships has built up an inevitable reputation as “the” guide to sea-going cruise liners, its ratings not really to be argued with. Each year it is updated and is a fine publication (now available online as a e-book and as an app).
Sad to say Berlitz’s first 2014 attempt at a river-cruise guide was not received with complete enthusiasm by BTN, with the summary speaking for itself: “We look forward to a much improved second edition." If anything, the new volume literally ‘misses the boat’ but even more so.
Tianjin Airlines is the latest Chinese airline to arrive in the UK, operating a twice-weekly flight from Chongqing to Gatwick. Chongqing serves as the economic centre of the upstream Yangtze basin and is a major manufacturing centre and transportation hub.
Lie-flat seats are being installed for the first time by Hawaiian Airlines on its Airbus A330 fleet on US West Coast routes this month as an introduction to passengers of its new Business Class cabin, which enters service later this year.
In a week of anniversaries, Turkish Airlines has been congratulated for its record of service to passengers at Birmingham Airport since it began operating from the Midlands with five services a week to Istanbul in December 2008.