26 JUNE 2017

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COMMENT: The World’s best Airline's

AirHelp, a technology company founded in Silicon Valley in 2013, has come up with its fifth airline ranking review since it established its reports in 2015.

It makes for interesting reading.  But what one person thinks is value for money, or quality, is probably different from the individual sitting in the next seat. 

Business Travel News believes that the most important thing in air travel is consistency. Passengers are entitled to the same standard on every flight.  That way you know what you are paying for and expect.  It is called keeping your customers happy (and making sure they use you next time).
While some airlines constantly receive good reviews, there are some in the listing that might surprise you or have not caused to us.

AirHelp's ranking of 86 airlines takes into account a number of metrics in three key areas to come up with an overall score. This includes:

Quality and Service: AirHelp factors in details from to help determine an airline's quality both on and off the ground. This includes airport service, airline lounge, seats, in-flight meals, entertainment, cabin staff and comfort.

On-Time Performance: The company considered how many fights on the examined period (December 2016 – March 2017) arrived on time.

Claim Processing: How efficiently each airline handled complaints and compensations claims, including how responsive the airline is, how good its internal claim handling procedures are, and how quickly it paid out for valid claims.

"As the marketplace becomes more saturated, the winners in the air travel race will be companies that deliver on their promises on the ground, in-cabin and post-flight," said AirHelp CEO and co-founder Henrik Zillmer.

Here is the top 20 Airhelp airlines.

Take a look on the website for those carriers whose after-flight service needs attention 

20.      A true low cost carrier Transavia is part of the Air France/KLM Group. It is the only one in the top twenty first 20. 7.75 is very goo

19.      Air Baltic Corporation, Latvia.  The figure is good considering it has over the last year become the first airline in the world to introduce an entirely new and advanced aircraft, the Bombardier C Series 300.  7.76 is a fine achievement.

18.     Aeroflot Russian Airlines.  This airlines relatively high ranking might surprise some people at 7.77 but even compensation claims are dealt with fairly quickly.

17.    Eurowings — The German airline scored a 7.79 overall, largely due to its 8.75 punctuality rating. However, it only received a 6.0 for its quality and service.

16.    Air Canada — The Canadian airline's high quality and service score (8.0) made up for its poor punctuality score (6.58). Its overall rating was 7.81.

15.    Emirates — The UAE airline scored an 8 for its quality and service and a 7.8 for punctuality. Its overall tally was 7.82.

14.    Air Malta — A good on-time score of 8.71 gave the airline an overall 7.89.

13    Widerøe — The regional Norwegian airline had lower scores for quality and service, but an impressive 9.47 for on-time performance.

12.    Air France — The French airline scores high for quality and service, getting a 7.92 overall.  Time keeping is poor.

11.    KLM — The Dutch airline landed an 8 for quality and service, and a 7.94 score overall.

10.    TUI — A holiday airlines that scores with a  9.05 punctuality record. It only managed 6 for quality and service.

9.     Aer Lingus — An 8.75 on-time score gave the Irish carrier an overall 7.97.

8.     Virgin Atlantic Airways — Just shy of an overall score of 8 the benchmark for a good airline.  Virgin Atlantic hit 7.99 thanks to its high quality and service score of 8.

7.    British Airways — The Heathrow-based carrier was the first on this listing to hit top the 8 mark, with an overall score of 8.14. Claim processing was good but to retaining or even improving its score next around needs to be watched after its recent IT troubles.

6.    Air Dolomiti — The Lufthansa owned Italian airline delivered an impressive punctuality score of 8.96 and an overall rating of 8.22.

5.    Air Transat — The Canadian leisure operator may have only hit a 6 for quality and service, but its 9.9 score for punctuality is extremely impressive. This combined with a claims processing score of 8.96, delivered it an overall 8.29.

4.    Austrian Airlines — Another high score for claim processing (8.97) combined with an 8.18 for on-time performance gave it an overall 8.38.  It did much better than Lufthansa (27) its partner airline in the Group of that name.

3.    Qatar Airways — The third highest quality and most punctual airline on the list, it was down from first place last year. Qatar landed a 10 for quality and service, getting an overall 8.46.

2.    Etihad Airways — Another 10 for quality and service put Etihad in second place at 8.48 overall, despite a 6.83 in claim processing.

1.    Singapore Airlines — The highest quality and most punctual airline in the world received a 8.73 overall mark from AirHelp Score. This was thanks to a 10 for quality and service and 8.7 for on-time performance.  Singapore Airlines’ significant improvements with timekeeping and claim processing surged the Asian airline to the top spot among 87 airlines for the first time.

Airlines UK backs ADT move

Passing of the final stage and approval of the Air Departure Tax (ADT) Bill in the Scottish Parliament was welcomed last week in a statement from Airlines UK, the industry body that represents UK carriers.

“At a time when competitor nations are busy reducing or abolishing their own versions of the Air Departure Tax – including Ireland, which has seen a surge in new routes and passengers since it took action to make its airports more competitive – it will make little sense for Scotland to put itself at a disadvantage by continuing to levy sky-high taxes on aviation," the group said.

“The airline sector has been clear that taking action on ADT will make a big difference to businesses and families – and provide a welcome boost to the Scottish tourism industry.

“Our members would see Scotland – a key market for them already – as an even more attractive destination to add capacity and put on new routes.

“Importantly, this could also be done in a way that is environmentally sustainable – thanks to the huge and continuing investment airlines are making in cleaner, quieter aircraft and the ambitious carbon reduction targets the industry – encompassing airlines, airports, manufacturers and others – has signed up to.”

Alitalia US bankruptcy filing

Italy’s flag carrier goes to court today (26 June) for a hearing into its application for so-called Chapter 15 bankruptcy protection in the US in a bid to keep its leases at New York JFK. Alitalia is currently surviving on an Italian government loan as it seeks buyers.

The airline had been granted a temporary restraining order until Friday (23 June) offering it a short period of protection from creditors. Chapter 15 allows foreign companies protection as they undergo insolvency proceedings in their own countries.

Officials say the temporary relief will allow Alitalia to continue its operations to the US, which the airline says are "critical to its overall operations".

In a filing, the airline said without protection it could lose its terminal lease at JFK, putting at risk flights that account for 15% of its revenues. The filing also said that the airline faced the imminent termination of its telephony and internet services.

Alitalia entered into special administration in Italy on 2 May with liabilities of around €2.3bn ($2.5bn) after a restructuring plan was rejected by staff. It currently offers nine flights daily flights to US destinations including New York, Boston, Chicago, Los Angeles and Miami.

Aviation strategy for forum

Developing a UK aviation strategy, expansion at Heathrow and the future of airport capacity across the UK will be among subjects under discussion at a Westminster Business Forum in central London on Thursday 14 September.

Organised by Westminster Forum Projects, the event follows the consultation and review of the draft NPS and the consultation on the design and use of UK airspace, with delegates assessing the planning framework for future expansion and the policy priorities for sustainability in the aviation sector.

With the release of the Heathrow 2.0 sustainable expansion plan and the Airports Commission report calling for an effective air quality policy, sessions will focus on managing the impacts of expansion on air quality, local surface transport and the wider effects on communities throughout the implementation of an expanded Heathrow Airport.

With the seminar also taking place in the context of the decision to leave the EU, those in attendance will discuss the implications on the future of UK airlines and airports operating within the ECAA.

Further sessions will look at the potential for further airport expansion in the South East and more widely across the UK, and the potential benefits this will bring for trade, growth and future capacity.

Brexit ferry boost

In what is seen as a mark of support exactly a year after the Brexit vote, Brittany Ferries has confirmed the order for a new cruise ferry with a budget of around £175m. It will operate on what is the company’s busiest route from Portsmouth to Caen with a planned arrival in spring 2019.  At 42,000 gross tons, she can carry up to 1,680 passengers and comes with 257 cabins, two cinemas, restaurants, boutique shopping and expansive passenger lounges. The capacity includes 130 freight trailers, or 550 cars and 64 freight trailers.

She will be named Honfleur after the charming seaside destination on the Seine estuary in Normandy.

Honfleur is powered by LNG (liquefied natural gas) and promises to be the most environmentally-friendly vessel operating on the English Channel. LNG emits less carbon dioxide than diesel following combustion and burns with no smoke.

Every aspect of Honfleur’s interior has been carefully considered with the digital age in mind. Free wi-fi will come as standard in all cabins and public spaces, with a digital information lounge serving as her focal point.

In addition to the à la carte restaurant, Honfleur will host a self-service facility, café and bar serving light snacks. Two cinemas have been included, alongside other areas designed to keep children and teenagers entertained.

C Series full-flight simulator

While Bombardier announced no new orders for the C Series at the Paris Air Show, it was able to confirm jointly with CAE the certification of the first Full Flight Simulator (FFS) for the aircraft type. Lead operators Air Baltic and SWISS, however, were quick to praise the product. To date, 14 aircraft have been delivered, with 342 on firm commitment.

"This Level D qualification represents another milestone reached in the C Series aircraft programme and allows pilots to complete all their training in the simulator before they fly the real aircraft," said Bombardier Commercial Aircraft vice-president and general manager, Customer Services and Q400 Aircraft Programme Todd Young.

"With this qualification, our simulator reproduces to the highest level of fidelity, the characteristics of the C Series aircraft, as certified by the civil aviation authorities."

"We are proud to highlight another key milestone with the achievement of the highest-level qualification for the first C Series full-flight simulator in the world," said CAE group president, Civil Aviation Training Solutions Nick Leontidis. "This highlights years of collaboration with our longstanding partner Bombardier in the development of the simulator."

CAE is a global leader in training for the civil aviation, defence and security markets, having 160 sites and training locations in over 35 countries.

Delayed boarding claims

Flight delay compensation company AirHelp has launched what it says is the world’s first app-operated boarding pass scanner designed to automate and remove the hassle from the compensation claim process for passengers experiencing delay or cancelled flights.

The company says the device lets passengers check their eligibility for compensation directly from the boarding gate and to make a claim instantly by scanning the boarding pass barcode using their mobile phone’s built-in camera.

UK country manager Marius Fermi said: “This technological advancement comes as a welcome new addition to the free AirHelp app, which is already the world’s most downloaded flight delay compensation app,” the company said.

“Not only does it provide passengers with real-time updates on their compensation claim, but also allows them to add multiple boarding passes at a time, keeping them organised and archived – ideal for families and those travelling in groups.”

The development marks the second “travel tech” innovation for the company, which earlier this year launched an Artificial Intelligence-powered lawyer called Herman designed to help process claims efficiently and more accurately.

Expansion at Southend

New routes to Dublin, Glasgow and Manchester are highlights of the winter schedule starting from 29 October at  Southend Airport, operated through Stobart Air’s franchise partnership with Flybe.

Flights to the Irish capital will operate up to three times daily. Manchester, the UK’s 2013 Capital of Culture, will also be served up to three times daily, and passengers can take off to Glasgow up to twice daily from Sundays – Fridays.

Flights to Budapest, Lyon, Milan Malpensa, Prague and Vienna – all of which the airport says have been hugely popular since taking off in May – will also continue into the winter, taking the number of routes available from Southend to 24.

Airport CEO Glyn Jones said Southend’s “superb access” including its own station with up to six trains an hour to and from London in 45min and a 15min “train to plane” promise, meant passengers could be in the Departure lounge in under 1hr.

“The announcement of these new, domestic routes further builds on our ambition to make London Southend the capital’s next big airport by providing fantastic business as well as leisure destinations to passengers, and now we can add regional connectivity to that mix,” he added.

Firnas targets short-haul market

UK start-up airline Firnas Airways has revised its launch plans and says it will now begin operations during the second half of the year as a short-haul operator serving UK domestic and European routes.

A Request for Proposal (RFP) was issued earlier this year for the dry-lease of two twin turboprop aircraft, with preference given to Saab 340As and Do328-100s.

A revised investor's prospectus indicates Firnas Airways will focus on routes that are currently unserved or underserved by existing UK and European regional carriers.

The carrier said in a statement: "This is mainly to ensure we are not in the way of other major operators such as Ryanair or easyJet and also to ensure we maximise our commercial potentials.”

The statement said this would be done “with routes that have a track record of performing with very high load factors and maximum yields”.

Once operations have settled, Firnas says it plans to branch into the medium-haul market some 18-24 months after launching, focusing on serving routes not yet named in Africa, Eurasia and the Middle East.

The company is launching a crowdfunding initiative to raise $1.29m and talks have also taken place with potential investors.

Gatwick to Buenos Aires

Norwegian has really put the cat among the pigeons with the announcement that it will introduce a Gatwick – to Buenos Aires route on 14 February. It will be flown by a two-class Boeing 787 Dreamliner year round, initially four times weekly.

As already announced, the airline from 28 September will operate four weekly flights, increasing to five in the winter, from Gatwick  –  Singapore.

Gatwick Airport CEO Stewart Wingate said: “Norwegian’s new direct route to Buenos Aires shows the low-cost long-haul revolution continues to break new ground. The boom in these routes is a major factor in Gatwick recording the second largest increase in direct connectivity of any European airport over the past five years.

"Gatwick now serves more than 50 long-haul direct services and this is only the beginning. This is the future of air travel becoming a reality before our eyes and is being driven by new low-cost long-haul services that Gatwick and Norwegian have pioneered.”

The new London – Argentina route will be operated by the UK subsidiary ‘Norwegian UK’ (NUK) which was established in 2015 to give the airline a stronger foothold in the UK market, and allow it to access bilateral traffic rights to a series of new markets in Asia, Africa and South America.

Grayling at Aviation Club

Fast-moving political events including last week’s protests following the Grenfell Tower fire and plots against Theresa May promise to make the Aviation Club UK’s next lunch even more topical than usual.

Guest speaker is secretary of state for transport Chris Grayling, whose public row with Labour’s John McDonnell over the Grenfell action put him squarely back in the spotlight.

In addition, his views on his priorities for aviation will also be eagerly anticipated, given that by the time he addresses the club on 12 July he will have been in post at the transport department for almost a year and the Brexit negotiations are under way.

Aviation Club chairman Jane Johnston said: “The club has a reputation for attracting high-calibre speakers to our lunches and we are honoured ours was one of the first diary commitments to be confirmed since the secretary of state’s reconfirmation of post.”

The lunch, to be held at the Institute of Directors in London, will be followed on 20 July by the club’s Annual Reception, which will be held this year in the Peers’ Dining Room in the House of Lords.

Guest speaker at September’s lunch will be Embraer Commercial Aircraft president and CEO John Slattery.

Hong Kong copies Gatwick

Gatwick Airport has received an accolade with the announcement that Hong Kong is to copy its famous air bridge.

Last week Hong Kong’s Airport Authority unveiled plans to connect with a footbridge between Terminal 1 and the North Satellite Concourse, removing the need for shuttle buses. At 28 metres above the ground, the sky bridge will be high enough to allow Airbus A380s and other aircraft to taxi underneath.  The 200-metre-long bridge will feature travellators, an observation deck and catering outlets in the towers on both sides.

First opened in May 2005 the Gatwick version is OK for Boeing 747s, but cannot take an Airbus A380.  The three times daily Emirates Dubai service uses gates not dependent on the bridge.

It is 194 metre long, 32m high, weighs 2,700 tonnes and saves round 55,000 transfer-bus journeys a year.  At the time of opening, the bridge linking Pier 6 to Gatwick's North Terminal was the largest in the world.

InterAirport takes shape

Preparations are in hand for Europe’s 21st international exhibition for airport equipment, technology, design and services, which will open its gates at the Munich Trade Fair Centre in Germany from 10–13 October.

Held every two years, InterAirport Europe attracts experts from airports, airlines, air cargo carriers and aviation-support to review the latest equipment and tailor-made solutions for ground handling, terminal operations, IT and airport design.

The show profile covers all areas of airport-related technology and services, and consists of four exhibition categories: interRAMP (ground support equipment), interTERMINAL (technical terminal installations and services), interDATA (specialised hardware and software) and interDESIGN (architecture and furnishings).

The 2017 edition is a trend that officials say offers “immense business potential” for the airport industry and sets new standards which will lead to increased efficiency and improved passenger experience in the future.

Live demonstrations of new products and innovations are a feature of Inter Airport Europe, while a series of conferences and workshops will again run alongside the show focusing on key challenges and future developments within the industry.

Kate to rescue at check-in

Autonomous mobile kiosks that can move themselves to areas where extra help is  needed in an airport have been unveiled by SITA Lab, the strategic technology research arm of SITA.

Named Kate, each kiosk uses various data sources including flight and passenger flow information to identify where additional check-in facilities are required to reduce passenger queue times.

SITA Lab says multiple Kates can be deployed automatically or manually simultaneously and in formation to assist passengers, giving airports and airlines greater flexibility in managing peaks in passenger flow.

The kiosks can also communicate through a Cloud service to ensure the right number of them are at the right position when needed, making them highly responsive to changes in the airport.

SITA Lab director Renaud Irminger said: “The peak and troughs in the flow of passengers presents a challenge to many airlines and airports. Building on SITA’s AirportConnect open platform, and our previous work with robotics, Kate leverages new technologies to provide operators much more flexibility and efficiency.”

Kate follows in the footsteps of Leo, SITA’s self-propelling baggage robot launched at the 2016 Air Transport IT Summit in Barcelona last year.

Master plan unveiled for Liverpool Airport

Liverpool John Lennon Airport (LPL) has set out its vision of future developments and continued expansion of its business through to 2030 and to 2050 as it launches its updated airport master plan as part of a four-week public consultation starting this week with an open evening and a series of exhibitions.

The airport has ambitious plans to serve more destinations including long-haul, with forecasts indicating the potential to grow passenger numbers from 4.8m passengers a year in 2016 to 7.8m by 2030, and to 11m by 2050.

These increases will require investment in a proposed expansion of the terminal building, additional car parking, passenger facilities including hotels, retail, food and drink services, and a potential extension of the runway. The airport expansion is expected to run parallel with ambitious plan for the opening up of Liverpool as a cruise port. 

The master plan also considers the environmental effects of the proposals and includes measures to ensure adverse impacts are identified and wherever possible mitigated. Despite the increased activity, the overall impact of noise on surrounding areas is expected to be reduced as improvements in aircraft technology result in quieter aircraft and more focused flight paths.

Oxford and light aircraft

Oxford Airport is enticing recreational flyers of light general aviation aircraft to visit the airfield with a series of new incentives valid until October.

Category A single-engine piston aircraft weighing under 2.73 tonnes (the largest type in the category being equivalent to a Piper Malibu or Meridian) can land for just £10 (including VAT) or free if they uplift 45 litres or more of Avgas.

General Aviation (GA) visitors to the airport before November will also receive a special grass parking rate of £10 a day (including VAT) and, if booked in advance, ILS approaches will cost just £5 (VAT included) – but no discount for touch and goes.

Director of business development James Dillon-Godfray said: “With these reduced costs and our cheap fuel prices, London Oxford offers excellent value for money in comparison to neighbouring airports.

“We pride ourselves on our accessible, user-friendly airspace which offers the most professional Air Traffic Control service of any private airport in the region, and we look forward to welcoming many new GA flyers to the airport this summer.”

Oxford Airport is wholly owned by the Reuben Brothers, who in February 2012 also purchased the London Heliport at Battersea. Oxford has been the fastest growing airport for private business aviation in the UK for the past five years.

Ryanair and ‘claims chasers’

A ruling by Liverpool County Court upholding Ryanair’s policy requiring EU261 cases involving “claims chasers” to be heard in the Irish courts has been welcomed by the airline.

The Liverpool hearing dismissed an application by claims chasing firm Hughes Walker to have the cases heard in England. Ryanair said the application was an effort to force more customers through the courts needlessly.

Cases involving UK “claims chasing” firms are heard in the Irish courts under a jurisdiction clause which has been part of Ryanair’s Terms & Conditions of travel since 2010.

The airline says this is solely to protect consumers and force UK “claims chasers” to discontinue what Ryanair calls their abusive practices of charging consumers up to 50% of their compensation payment.

However, the airline added, if an individual UK customer made an EU261 claim directly to Ryanair as required and the claim is rejected, that customer is free to pursue his/her claim in the UK courts if he or she so wishes.

“Customers with valid claims who claim directly from Ryanair will receive 100% of their EU261 compensation entitlement without the deduction of these excessive ‘claims chaser’ fees,” the airline added.

Travel Service joins A4E

The Czech Republic’s biggest airline company, Travel Service, whose portfolio includes the Smart Wings brand plus charter and business jet flights, has become the latest recruit to the Airlines for Europe (A4E) group.

General director Roman Vik said it was felt A4E was the association that could best represent the interests of Prague-based Travel Service, which also operates subsidiaries in Slovakia, Poland and Hungary.

“A4E already has a proven track record of successfully working on important policy issues that have a direct impact on an airline’s ability to operate efficiently, securely, safely and profitably,” he said.

“Travel Service will gladly join forces with Europe’s leading airlines to ensure that EU policy will contribute to the competitiveness of the European air transport sector.”

A4E managing director Thomas Reynaert added: “A4E has an important mission in representing the views of European airlines. Air transport and European air passengers need a strong voice in Brussels and the member states.”

Launched in January 2016, Brussels-based A4E now has 16 members including International Airlines Group (IAG), easyJet, Norwegian, Air France KLM, Lufthansa Group and TAP Portugal.

Waldorf Astoria Beverly Hills

Los Angeles’ Beverly Hills neighbourhood has welcomed its new Waldorf Astoria, just opened at the  intersection of Wilshire and Santa Monica boulevards as the group’s first new build on the US West Coast and second in California.

Owned by Alagem Capital Group, the property has 119 deluxe rooms and 51 suites featuring Art Deco-influenced design and joins the Waldorf Astoria portfolio of 26 hotels and resorts worldwide.

All rooms feature floor-to-ceiling windows that open on to oversized private balconies. Decor is  inspired by a contemporary interpretation of Hollywood glamour of the 1930s and 40s, with views from the Hollywood Hills to Century City and beyond.

Each guest at the Beverly Hills hotel is assigned a personal concierge from pre-arrival until departure and is offered individual bespoke in-room check-in service.

Public spaces, including a triple-floor lobby, feature hand-painted murals, custom crystal chandeliers and Lalique art.

The hotel also features 6,300sq ft of meeting spaces, including two ballrooms, and a rooftop pool deck, the highest and largest of its kind in Beverly Hills and available only to guests.

Eating outlets include three restaurants created by French chef Jean-Georges Vongerichten, while guests are also offered a free drop-off service by private Rolls-Royce within a two-mile radius.

Wizz Luton expansion

Claiming to be the largest low-cost airline in Central and Eastern Europe, Wizz Air last week opened a base at Luton Airport, its first in the UK. The airline will base one of its new Airbus A320 aircraft at the airport, increasing operations to 42 routes from Luton, including three new services to Tel Aviv (Israel), Prishtina (Kosovo) and Kutaisi (Georgia).

BTN is able to confirm that the dual carriageway under the runway, from the Holiday Inn roundabout, is now open and passengers have a choice of paying £3 for dropping off near the terminal itself, or use the free mid-term parking area with a courtesy bus ride to the terminal.

The airport is owned by London Luton Airport Ltd (LLAL), part of Luton Borough Council. The company let a concession, that runs through to 2031, to an operator whose majority shareholder is a Franco/Spanish company (LLAOL) .

The total concession fee paid by the concessionaire to LLAL in the year to 31 March 2017 is £40.8m. From this, LLAL pays a dividend to its shareholder and has a substantial development programme said to cost £110m in expanding the airport. LLAL is currently investing £420m in developing the asset.

YOTEL Boston

Arriving in Boston (US) last week was YOTEL, the innovative hotel group, with 326 cabins.

Situated in Boston’s trendy Seaport district, YOTEL features smartly designed cabins, a technology-driven guest experience and clever social spaces for co-working, relaxing and socialising. The new Boston hotel will also introduce the city’s newest indoor/outdoor rooftop bar and terrace, Sky Lounge.

In keeping with its tech-savvy neighbourhood, YOTEL Boston provides a seamless technology-driven guest experience that simplifies the customer journey. At the 24/7 Mission Control, guests can check in with the hotel’s airline-style self-service kiosk in under a minute or simply use the YOTEL app for keyless cabin entry.

A tech feature unique to YOTEL Boston is ATOM, an 84in digital ‘Social Galaxy’ displayed on a screen in Mission Control, where guests can interact via their social media channels.

YOTEL Boston’s ‘cabins’ are created with the guest experience in mind. All 326 present the essential elements of a luxury travel experience in smart, sleek spaces. Among these features are YOTEL’s signature SmartBed with Serta gel mattresses, Technowalls with smart TVs, mood lighting and easy connectivity for devices, monsoon rain showers with bath amenities by Urban Skincare Co, and heated towel racks. 

There are YOTELs at Amsterdam, Charles de Gaulle T2, Gatwick South, Heathrow T4, and Times Square, New York.


 This is a proper AND FINALLY as it depicts the final arrival of one of Britain's most unique 'airliners'.