2 MARCH 2015

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Article from BTNews 2 MARCH 2015

Priority pass

Business travel spend is set to increase during 2015 but new research from Priority Pass reveals changing expectations amongst the UK’s most frequent business travellers.  The opportunity to extend the benefits of business travel, such as airport lounge access or preferential seating to families during leisure time is increasingly important for this group.  There is also a desire for travel brands to offer business travellers more experience-based benefits during work-related trips, such as access to spas, top restaurants and cultural events. 
 
The research is based on responses from around a 1,000 of the UK's most frequent business travellers, within the top 10-15% of income distribution. 

Key findings include:
 
•    Three-quarters of frequent business travellers fly Economy and 73% choose not to stay in 4- or 5-star hotels, but look to enhance their trips with other benefits.

•    Airport lounge access is considered essential or nice to have for 69% of UK frequent business travellers.

•    Frequent business travellers are much more loyal to their preferred airline (61%) than general travellers (39%) but show less loyalty to hotel groups.

•    Companies offering these benefits to frequent travellers can motivate hard-working employees who are often away from their families and reduce the stress of business travel, with relatively cost-effective but valued rewards.   www.prioritypass.com

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