1 DECEMBER 2014
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The UK Civil Aviation Authority (CAA) has published new guidance for British airports setting out key principles and recommended practices to help airports work effectively in partnership with airlines, ground handlers and other organisations so they are better prepared for large disruption and can manage it effectively when it occurs.
As the aviation industry gears up for the winter season, the CAA says the guidance is a timely reminder of the practical steps airports can take to make sure they are prepared for bad weather. Developed in conjunction with the Airport Operators Association (AOA) it is aimed at UK airports with over one million passengers per year, and it says reflects many of the existing practices being already carried out.
For the majority of airports, the guidance is voluntary as the CAA has no powers to regulate resilience measures except at Gatwick and Heathrow, which have recently published resilience plans as part of their licence conditions.
The key principles cover collaboration with other organisations operating at airports; identification and management of potential risks; planning and deploying contingency measures; communication with passengers so they know their rights and the latest situation; practicing the procedures they have in place to make sure they are fit for purpose; and learning lessons from past experiences. www.caa.co.uk/docs/33/CAP1244_Passenger_welfare_guidance_for_UK_airports.pdf
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