* items include readers letters



Readers are invited to add their comments to any story. Click on the article to see and add.


BTN also goes out by email every Sunday night at midnight (UK time). To view this edition click here.


Email this Page

The Business Travel News
PO Box 758
Edgware HA8 4QF
United Kingdom
+44 (0)20 8952 8383
© 2021 Business Travel News Ltd.

Article from BTNews 1 DECEMBER 2014

CAA airport guidance

The UK Civil Aviation Authority (CAA) has published new guidance for British airports setting out key principles and recommended practices to help airports work effectively in partnership with airlines, ground handlers and other organisations so they are better prepared for large disruption and can manage it effectively when it occurs.

As the aviation industry gears up for the winter season, the CAA says the guidance is a timely reminder of the practical steps airports can take to make sure they are prepared for bad weather.  Developed in conjunction with the Airport Operators Association (AOA) it is aimed at UK airports with over one million passengers per year, and it says reflects many of the existing practices being already carried out.

For the majority of airports, the guidance is voluntary as the CAA has no powers to regulate resilience measures except at Gatwick and Heathrow, which have recently published resilience plans as part of their licence conditions.

The key principles cover collaboration with other organisations operating at airports; identification and management of potential risks; planning and deploying contingency measures; communication with passengers so they know their rights and the latest situation; practicing the procedures they have in place to make sure they are fit for purpose; and learning lessons from past experiences.  www.caa.co.uk/docs/33/CAP1244_Passenger_welfare_guidance_for_UK_airports.pdf

Index/Home page

OUR READERS' FINEST WORDS (All times and dates are GMT)

All comments are filtered to exclude any excesses but the Editor does not have to agree with what is being said. 100 words maximum

No one has commented yet, why don't you start the ball rolling?

Add your comment

First Name
Email Address
Company (Not obligatory)
- You must be a registered subscriber using the email address entered to submit a comment, or you will be sent a confirmation email before your comment will appear.
- Your comment will be checked before appearing, which may take several working hours.