Lufthansa service improvements

LUFTHANSA is expanding its online services.  Not only can customers make flight bookings online, they can now obtain any necessary ticket refunds on the Internet up to a day before a flight.  The Lufthansa website now also offers various payment options. In addition to the existing options of payment by credit card or online direct debiting of their bank account, customers can enjoy more flexibility by using the innovative PayPal payment system.  Another innovation is that customers now receive an automated pre-flight email three days prior to their flight containing trip details as well as further information.  This includes airport maps and check-in times as well as data on their destinations, such as weather updates, the time zone or public holidays at their destination.  Additionally, a link enables them to check in online as well as obtain information about baggage regulations and entry formalities. www.lufthansa.com

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