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2 DECEMBER 2013
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Who is in charge of Heathrow’s Terminal 5? British Airways? To the uninitiated they run the building but in fact it is operated by the weirdly named Heathrow Airport Holdings Ltd who also is in charge of Aberdeen, Glasgow International and Southampton airports.
So who changes the light bulbs when they fail?
Of the 120,000 light bulbs at Terminal Five 60% have blown since it was opened in 2008. The place is getting dim. According to Vicki O’Brien, Head of Heathrow Customer Service at British Airways, there is “no viable way to replace them”.
Various methods have been investigated, including gondolas and high-level cherry pickers, none of which met “Health and Safety”.
Heathrow has been forced to hire a team of high wire walkers to change the light bulbs to LED. It is going to cost a lot of money.
And whilst mentioning T5 we ought to bring in the new T2. Specialist window cleaners will be needed. There is a lot of glass!
You and I will pay for it!
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