11 NOVEMBER 2013
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Business Travel News got it right. Ryanair has more or less admitted that it is the “world’s most annoying airline”. All this is to change says the airline, but passengers (and media) will have to wait and see.
“You can’t teach an old dog new tricks” was an expression at a recent press conference.
The new friendly Ryanair may be due to the prospect of a profit fall and a bid to attract customers. The Irish budget carrier has cut its profit forecast further for the year to March to around €510m (US$688m) from €570m.
Chief Financial Officer, Howard Millar, said that passenger numbers were stable and on-board spending was growing, but that people were only booking discount fares, a sign Europe may not be recovering as quickly as many people hoped. Regarding the ‘friendly Ryanair’ Millar noted that these things aren't instant “it could take 12-18 months for the changes to make an impact.
easyJet, who went ‘friendly’ with the arrival of Carolyn McCall three years back, said it expected profits of £470m to £480m for the year to 30 September, well ahead of last time’s £317m and better than its previous guidance in July of profits in the £450m to £480m range. See also BBC2 Kirsty Wark interview www.ryanair.com
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