28 OCTOBER 2013
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Michael O’Leary announced at the AOA Conference (see below) a whole raft of policy changes by his airline as part of the “Friendly Ryanair” policy. Assuming that the Chief Executive sticks to his intentions (which could be questionable) the old Ryanair, “The world’s most annoying airline”, could be a thing of the past.
Nothing changes until 1 November with perhaps the most significant improvement (which we hope will be taken up by other carriers) being that customers will be given a 24-hour grace period from the time of their original booking, to correct any minor errors (i.e. spelling, names, routings) made in their original booking.
Ryanair will operate “quiet flights”, prior to 08:00 in the mornings and after 21:00 in the evenings. During these quiet flight periods no announcements will be made on board other than required for safety reasons. The airline will also dim the lights during these quiet flights so that customers can snooze if they wish.
Only from 1 December Ryanair will allow passengers to bring a second small carry-on bag (small ladies handbag or small airport shopping bag) no bigger than 35 x 20 x 20cms which will allow a bottle of wine or equivalent to be carried. Some ancillary charges will be reduced. www.ryanair.com
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