21 OCTOBER 2013
© 2022 Business Travel News Ltd.
By no means out of trouble following some very poor financial results, but well on the way to recovery according to Willie Walsh, Chairman of holding company IAG, Iberia has revealed its revised image.
Implementation of this new representation, starting at the end of November, will constitute a change in Iberia products and an improvement in customer service quality.
At a presentation Iberia’s CEO, Luis Gallego, noted: “It’s not just a matter of changing the company logo, but of bringing the new image to every corner of Iberia, so the change will be perceived in all our products and the service we provide to our customers”.
Iberia said that the planning of a new brand strategy called for exhaustive research. The design process involved interviews with nearly 9,000 people, both customers and employees, and a thorough analysis of the airline industry, with the participation of several company departments, and advice from Interbrand, leading Spanish and international brand consultants.
In mid-November Iberia will introduce its fifth Airbus A330, which will be the first with the new livery in place. It is equipped with an all-new business and tourist class cabin interior. www.iberia.com
All comments are filtered to exclude any excesses but the Editor does not have to agree with what is being said. 100 words maximum