O’Leary to be friendly?

It has often been said that the attitude of airline staff reflect the stance of the most senior of persons at the carrier.  BA had a certain arrogance about it when Lord King was in charge and the easygoing manner of easyJet’s Carolyn McCall is reflected by the way one is treated when flying with the ever-expanding operation.

At last week’s Dublin annual general meeting Michael O’Leary, Chief Executive of Ryanair, was quoted thus: “I am very happy to take the blame or responsibility if we have a macho or abrupt culture.  Some of that may well be my own personal character deformities… A lot of those customer service elements don’t cost a lot of money – it’s something we are committed to addressing over the coming year”. 
   
Mr O’Leary says that he is also going to remove an aggravating on-line security guard that insists personal bookers recognise a generally incomprehensible set of alpha symbols.  That will be gone by the end of the year.  He also said that niggles, typically being charged extra when just an ounce or so over the limit, will also be stopped. (See Fascinating Aida)

Index/Home page
 

OUR READERS' FINEST WORDS (All times and dates are GMT)

All comments are filtered to exclude any excesses but the Editor does not have to agree with what is being said. 100 words maximum