19 AUGUST 2013
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Every year Iberia attends to the needs of 800.000 unaccompanied minors between the ages of five and 17 years of age. The service is provided on point-to-point and connecting flights on all Iberia Group airlines (Iberia, Iberia Express, and Iberia Regional/Air Nostrum).
The airline points out that the facility is free but parents and guardians should inform either the airline or travel agent well before the date of travel. Don’t just turn up at the airport unannounced and expect the same degree of service.
For connections made at Madrid-Barajas airport, Iberia boasts a new 160sq m special lounge in T4, near the main departure lounge, equipped for children with television, tables for having snacks or playing, and even a quiet zone for stretching out on reclining chairs to rest. The area is a part of Iberia’s Ágora project, a programme to improve all customers’ travel experience at the airline’s T4 hub.
Iberia also has a loyalty programme for children between two and 11, called Iberia Plus Kids, allowing kids to earn travel points and obtain special deals in children’s recreation centres, language studies abroad, etc. www.iberia.com/fly-with-iberia/minors
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