Family help at the airport

Heathrow has appointed dedicated Airporters aboard the shuttle buses in the Long Stay car parks to give parents a helping hand to and from the terminals for the summer holidays.  This summer, Heathrow is expecting around 189,000 families to depart from the UK for the school holidays, twice as many in July and August than any other month of the year.  Porters will be located on shuttle buses in all long stay car parks until 4 September 2013.

Barbara Lee, a newly trained Heathrow Airporter in Terminal 3 Long Stay car park said: “I found the training a real challenge and it helped me understand why travelling with kids, luggage, and a lot of questions can feel overwhelming at times.  I am looking forward to welcoming families to Heathrow and helping them to get their holiday underway as soon as possible”.

The new initiative will also inform families of the facilities available to them at each stage during their journey, including play areas in all terminals, wider family lanes through security and baby changing facilities.  A ‘Kids Eat Free’ offer is available at Heathrow restaurants.  All have high chairs and activity packs on standby. www.heathrowairport.com

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