24 JUNE 2013
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Transport Secretary Patrick McLoughlin has launched an £80m project to transform Stansted’s single terminal building to meet the demands of modern air travel.
The way passengers travel by air has dramatically changed over the last decade. For example, the overwhelming majority of Stansted passengers check-in online and over half travel without checked-in baggage. To reflect this, Stansted is undertaking the biggest transformation since the terminal opened in 1991 to improve all aspects of the passenger journey.
New owners The Manchester Airports Group Plc (MAG) have wasted no time in identifying ways to improve the passenger experience, with the long-term ambition of becoming the best airport in London. To inform its approach to the redevelopment, MAG has used research by psychologists to understand the points when passengers feel confused, stressed and relaxed during their time at the airport.
MAG is investing £40m in the project to redevelop the terminal – supported by a further £40m that will be invested by commercial partners.
The transformation will provide a more intuitive and easier journey through the airport, a bigger and relocated security area, double the amount of seating, better restaurants and more shopping choice alongside improved way-finding and additional flight information screens. www.stanstedairport.com
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