6 MAY 2013
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VisitEngland has released the latest results of its Motorway Service Area (MSA) Star Ratings scheme, revealing a rise in quality across the board. Cherwell Valley in Oxfordshire (M40) was awarded 5-star status for the first time, with family-run Tebay South in Cumbria (M6) also retaining its 5-star rating for the second year in a row. Overall, there was a 12% increase in the number of 4-star ratings compared to last year, with 90% of participants in the scheme awarded a 3-star rating or above.
The Motorway Service Area (MSA) quality scheme has been carefully devised to cover areas that are of key importance to customers. Working with the Highways Agency and the five main motorway service area operators – Moto, Welcome Break, Roadchef, Extra and Westmorland – VisitEngland conducted three waves of assessments over the last 12 months and awarded the 106 participating MSAs with their appropriate star rating based on these visits.
The assessment takes into account the quality and range of facilities and services for all aspects within an MSA. After all three visits have taken place, each individual site is provided with reports covering eight key sections – catering, cleanliness, food, forecourt, retail, service, site and toilets. www.motorwayservices.info/map www.visitengland.org
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