22 APRIL 2013
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After a successful introduction of a new in-flight entertainment system from the beginning of the year Japan Air Lines last week increased it functionality by introducing an in-seat food ordering system on the prestige Heathrow – Narita route.
No more muddles on what one is ordering, no complaints when the in-flight service director takes your order last with a ‘sorry but we have run out of that item’ grin.
Business Class passengers are not only able to view the pictures of in-flight meals and in-flight products on the personal TV screen in the seat but also can freely order the Anytime You Wish service, a variety of Japanese and western dishes available once the first service is out of the way.
Duty Free products are now also available by using the touch screen and this service is also available to Premium Economy and Economy Class passengers.
Once established on the London route the plan is to roll out the facility on all Tokyo to European services, and to North America. www.jal.com
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