25 MARCH 2013

YOUR WORDS


Readers are invited to add their comments to any story. Click on the article to see and add.

BTN DISTRIBUTION

BTN also goes out by email every Sunday night at midnight (UK time). To view this edition click here.

Index

Email this Page
Bookmark

The Business Travel News
PO Box 758
Edgware HA8 4QF
United Kingdom
+44 (0)20 8952 8383
info@btnews.co.uk
© 2020 Business Travel News Ltd.

Article from BTNews 25 MARCH 2013

Malaysia Airlines goes for iPads

Don’t be surprised if a member of the cabin staff accosts you with an iPad on one of Malaysia Airlines’ twice daily A380 services from Heathrow to Kuala Lumpur.

The iPads are part of SITA's innovative digital cabin crew solution, CrewTablet, which will enable crew members to quickly and easily access passenger and operational data.  Malaysia Airlines’ crew members will trial the new solution – which the airline has branded MHcrew – for six months.  MHcrew is much more efficient than traditional paper-based processes, enabling accurate, timely and superior service delivery to passengers.

Malaysia Airlines’ in-flight supervisors will use CrewTablet to access a host of information, including weather reports, seat layouts, frequent flyer programmes, flight connection information and safety manuals, with the touch or swipe of a screen.

Cabin crew processes are normally paper-based.  With CrewTablet, a larger reserve of up-to-date information is available to the crew to deliver customer care, helping better manage issues and improve service. Training only takes one hour.

CrewTablet will also enable Malaysia Airlines to conduct passenger surveys using iPads, rather than on paper.  Survey results and feedback can be derived daily instead of monthly, hence providing the opportunity to quickly enhance or change service delivery accordingly. www.sita.aero www.malaysiaairlines.com

Index/Home page
 

OUR READERS' FINEST WORDS (All times and dates are GMT)

All comments are filtered to exclude any excesses but the Editor does not have to agree with what is being said. 100 words maximum


No one has commented yet, why don't you start the ball rolling?


Add your comment

First Name
Surname
Email Address
Company (Not obligatory)
Country/City
Comment
- You must be a registered subscriber using the email address entered to submit a comment, or you will be sent a confirmation email before your comment will appear.
- Your comment will be checked before appearing, which may take several working hours.
www.btnews.co.uk