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4 MARCH 2013

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Article from BTNews 4 MARCH 2013

Delayed flights

In an unprecedented move the UK Civil Aviation Authority (CAA) Passenger Advice and Complaints Team Regulatory Policy Group has apologised for delays in dealing with enquiries from delayed airline passengers.

The CAA says: “Please be aware, due to the recent Court of Justice of the European Union (CJEU) ruling which has extended passenger rights for certain delayed flights, we are receiving a significant increase in demand for our services.  This has meant our response is likely to be slower than we would like and we do apologise for this.  If you have not previously contacted us about your complaint you may wish to visit our website for guidance on passenger rights and resolving travel related problems.

We assure you that your complaint does matter to us and we will answer as soon as we can”.

Send your grievance to passengercomplaints@caa.co.uk  www.caa.co.uk

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