25 FEBRUARY 2013
BTN also goes out by email every Sunday night at midnight (UK time). To view this edition click here.
The Business Travel News
PO Box 758
Edgware HA8 4QF
+44 (0)20 8952 8383
© 2018 Business Travel News Ltd.
Have you ever come across the telephone message when trying to get through somewhere: “Due to exceptionally heavy demand you are being placed in a queue”.
Translated this should read “We have only one operator, who is busy – and possibly on a tea break”.
You are normally charged for listening to the various options available and the waiting time to speak to a human who often barely speaks your own language.
And “Sorry all lines are busy”, means that they only have that one line, and the operator is reminding the irate customer that calls are monitored for quality purposes, which in truth is “We will take you to court for defamation if needs be!”
It happens with airlines too.
All comments are filtered to exclude any excesses but the Editor does not have to agree with what is being said. 100 words maximum
No one has commented yet, why don't you start the ball rolling?