25 FEBRUARY 2013
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Have you ever come across the telephone message when trying to get through somewhere: “Due to exceptionally heavy demand you are being placed in a queue”.
Translated this should read “We have only one operator, who is busy – and possibly on a tea break”.
You are normally charged for listening to the various options available and the waiting time to speak to a human who often barely speaks your own language.
And “Sorry all lines are busy”, means that they only have that one line, and the operator is reminding the irate customer that calls are monitored for quality purposes, which in truth is “We will take you to court for defamation if needs be!”
It happens with airlines too.
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