18 FEBRUARY 2013


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Article from BTNews 18 FEBRUARY 2013

Frankfurt drop-off winner

SITA, the airline information technology company, has published it seventh Passenger Self-Service Survey in conjunction with Air Transport World (ATW).

Frankfurt came top for the use of self-service luggage drop-off, as well as self-service check-in. 
Last year 57m passengers flying to 264 destinations in 113 countries passed through the airport.  On the day of the survey, 45% of its passengers used a staffed bag-drop station, compared to 32% surveyed at airports across the rest of the world.  For unstaffed bag-drop used the service which is the highest rate recorded in the survey and double the global average.  Likewise, 76% of passengers at Frankfurt had used self-service check-in, compared to 68% elsewhere.  Passengers in Frankfurt are also embracing self-service on mobiles.  Some 44% of passengers check-in via their mobiles occasionally or frequently, while 43% used mobile boarding passes at the airport.
However many passengers are still reluctant to use mobile boarding passes.  The main reason, given by 58% of respondents, is a preference for paper boarding passes.  This ties in with a concern, expressed by 44% of passengers surveyed, that mobile phone services are not available at all airports.

Next week BTN will be reporting on a survey by SITA “The Future of Flying.  Four major trends set to shape air travel by 2015”.  www.sita.aero/surveys-reports

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