CLICK HERE TO VIEW AND ALSO PRINT OUT AS IF YOU WERE IN AN ASPIRE LOUNGE

15 OCTOBER 2012

YOUR WORDS


Readers are invited to add their comments to any story. Click on the article to see and add.

BTN DISTRIBUTION

BTN also goes out by email every Sunday night at midnight (UK time). To view this edition click here.

Index

Email this Page
Bookmark

The Business Travel News
PO Box 758
Edgware HA8 4QF
United Kingdom
+44 (0)20 8952 8383
info@btnews.co.uk
© 2021 Business Travel News Ltd.

Article from BTNews 15 OCTOBER 2012

Passenger survey by SITA

Airline passengers want more control of their journey and are looking for more self-service and mobile-based offerings to reduce stress during travel according to the 2012 SITA/Air Transport World Passenger Self-Service Survey.  It reports that 70% of passengers now carry smartphones, which is fuelling the demand for services such as self-boarding and flight information updates on their mobiles.
 
Self-service continues to be increasingly popular with passengers: almost two-thirds used a self-service channel to check-in on the day of the survey, up from just over half last year.  Close to 90% of passengers rated flight status updates on their mobiles and self-boarding as their top self-service technologies.
 
Francesco Violante, CEO, SITA, said: “Nearly everyone surveyed said they would welcome any queue-busting services and 89% voted self-boarding as their top technology”.
 
Violante continued: “The number of passengers with smartphones has risen dramatically over the past year from 54% to 70%.  We are already seeing the impact at airports with mobile check-in increasing by one-third during this period and as many as 21% of passengers have now used a mobile boarding pass”. www.sita.aero

Index/Home page
 

OUR READERS' FINEST WORDS (All times and dates are GMT)

All comments are filtered to exclude any excesses but the Editor does not have to agree with what is being said. 100 words maximum


No one has commented yet, why don't you start the ball rolling?


Add your comment

First Name
Surname
Email Address
Company (Not obligatory)
Country/City
Comment
- You must be a registered subscriber using the email address entered to submit a comment, or you will be sent a confirmation email before your comment will appear.
- Your comment will be checked before appearing, which may take several working hours.
www.btnews.co.uk