21 MAY 2012

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Article from BTNews 21 MAY 2012

OAG and Routes Europe

Routes Europe opens today (21 May) at Tallinn, the annual coming together of airlines and airports.  OAG, the travel data specialist, has chosen this vital gathering to launch “Migo” an innovative online product designed to deal with the problems caused by volcanic ash clouds, snow, strikes and last minute operational situations grounding flights.  The Luton based company has devised this new aid to enable airport and travel agency handling teams to instantly identify alternative travel options for passengers - not just by air but by land and sea as well.

OAG Product Director Emma Swinnerton commented: "Travellers generally recognise that severe weather and extraordinary events like the ash cloud are going to have a significant impact on flights.  The real frustration comes when they encounter huge difficulty in finding alternative ways to get to where they want to go and the understandable inability of airport and airline staff to give all the options."

"For the first time, Migo delivers all those answers in one easy-to-use, instantly accessible package and which will provide those companies with a real customer service advantage.  They will quickly, easily and reliably be able to re-route and re-book travellers and get them round whatever the problem may be," Swinnerton added. www.migo.aero

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