23 APRIL 2012
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In anticipation of delivery of its sixth A380 aircraft, Malaysia Airlines is inducting its cabin crew and all other front-line staff with specialized training, to ensure they create the most memorable customer experience for all passengers on board the superjumbo. The first aircraft will be delivered in June and goes into service on the Kuala Lumpar – Heathrow route on 1 July 2012, well in advance of the London Olympics which start on 26th of the month.
Malaysia Airlines Head of Customer Experience, Dato’ Salleh Ahmad Tabrani said, “Our cabin crew training modules were based on an in-depth study of the passenger journey experience and feedback from our regular and loyal customers and the type of service they would like to experience on our brand new A380.”
“With an increased number of passengers compared to the B747-400, we will have 21 crew members on board the A380, to ensure the delivery of impeccable inflight hospitality. It will be a challenge to manage the additional 135 passengers compared to the B747-400 capacity.”
Malaysia has confirmed that under 12-year olds will only be excluded from rear Economy area on the upper deck. They will still be allowed in Business Class (see last week’s AERBT) www.malaysiaairlines.com
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