23 APRIL 2012

YOUR WORDS


Readers are invited to add their comments to any story. Click on the article to see and add.

BTN DISTRIBUTION

BTN also goes out by email every Sunday night at midnight (UK time). To view this edition click here.

Index

Email this Page
Bookmark

The Business Travel News
PO Box 758
Edgware HA8 4QF
United Kingdom
+44 (0)20 8952 8383
info@btnews.co.uk
© 2020 Business Travel News Ltd.

Article from BTNews 23 APRIL 2012

Malaysia readies A380

In anticipation of delivery of its sixth A380 aircraft, Malaysia Airlines is inducting its cabin crew and all other front-line staff with specialized training, to ensure they create the most memorable customer experience for all passengers on board the superjumbo.  The first aircraft will be delivered in June and goes into service on the Kuala Lumpar – Heathrow route on 1 July 2012, well in advance of the London Olympics which start on 26th of the month.

Malaysia Airlines Head of Customer Experience, Dato’ Salleh Ahmad Tabrani said, “Our cabin crew training modules were based on an in-depth study of the passenger journey experience and feedback from our regular and loyal customers and the type of service they would like to experience on our brand new A380.”

“With an increased number of passengers compared to the B747-400, we will have 21 crew members on board the A380, to ensure the delivery of impeccable inflight hospitality.  It will be a challenge to manage the additional 135 passengers compared to the B747-400 capacity.”

Malaysia has confirmed that under 12-year olds will only be excluded from rear Economy area on the upper deck.  They will still be allowed in Business Class (see last week’s AERBT) www.malaysiaairlines.com

Index/Home page
 

OUR READERS' FINEST WORDS (All times and dates are GMT)

All comments are filtered to exclude any excesses but the Editor does not have to agree with what is being said. 100 words maximum


No one has commented yet, why don't you start the ball rolling?


Add your comment

First Name
Surname
Email Address
Company (Not obligatory)
Country/City
Comment
- You must be a registered subscriber using the email address entered to submit a comment, or you will be sent a confirmation email before your comment will appear.
- Your comment will be checked before appearing, which may take several working hours.
www.btnews.co.uk