9 APRIL 2012
© 2022 Business Travel News Ltd.
Since the holiday weekend is still upon us (for those that have opened AERBT on Easter Monday), and in spite of dire economic times in the UK, at least we have more breaks this year than ever, AERBT thought it worthwhile publishing on COMMENT some advice from the Civil Aviation Authority (CAA). It does not date and should be taken to heart by all those who use the airlines.
The CAA calls it its Passenger Portal. The authority says a study was made of the top 20 airlines operating in the UK.
Perhaps the most important words are “make sure you know what you are booking”.
Check the details. Even simple ones. It can take 30 minutes to transfer terminals if you have gone to the wrong one at Heathrow. BA is in Terminals three and five. And might be for a short time in one also. easyJet operates from both sides of Gatwick.
• When booking, check you’ve entered passengers’ details exactly as they are on their passports. It may cost to make corrections.
• Be clear about your check-in time. It can differ from airline to airline, and if you miss your flight you may need to buy another.
• If you do not take your outbound flight of a return trip, contact your airline straight away to make sure your return is not cancelled.
• Code share agreements mean that the airline you book with isn’t always the one operating your flight, which may affect your rights if you are denied boarding or the service is cancelled or delayed.
• If you’re pregnant, check to see if your airline requires a medical certificate from your doctor or midwife to let you fly.
• If you need special assistance, make sure you tell your travel organiser or airline well before you’re due at the airport to help the airline understand your needs.
The CAA’s Passenger Portal also provides advice on extras. Check to see the additions you may have to pay for, such as meals, hold-luggage and allocated seats. Use the CAA’s fees and charges comparison table.
And finally write down where you parked if coming by road. Even the most experienced of travellers can sometimes miss this one in the rush to get to security.
Do enjoy your travel whether it be for business or pleasure.
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