All very quiet on Virgin

Virgin Atlantic has appointed its first ever 'whispering coach' to ensure that all passengers using the airline's new Upper Class Dream Suite enjoy the most relaxing night's sleep possible. 

The new training, which takes an extra day to master, has been added to the existing service training which Virgin Atlantic's Upper Class cabin crew go though.  Crew learn the best ways to engage with passengers – ensuring they experience unrivalled hospitality at 35,000ft.  Cabin crew training already includes master classes based on a 'Brilliant Basics, Magic Touches' ethos and includes tips on how to read passengers, being tactile and how to wake people comfortably.

Virgin Atlantic's Richard Fitzgerald has taken on the role of Virgin Atlantic's Whispering Coach to train the crew for the launch of the new Suite in spring 2012 – and will be providing invaluable training to cabin crew tending to passengers in the airline's new Upper Class Dream Suite.  Yet to be unveiled it is claimed to offer the largest and most comfortable beds in the sky.  The crew are now trained to whisper at tones between 20 and 30 decibels due to its calming effect and the fact that it will not disturb other passengers whilst lights are out. www.virgin-atlantic.com

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