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Article from BTNews 6 FEBRUARY 2012

American Express research published

With the Business Travel Show starting tomorrow (Tuesday 7 February) exhibitor American Express has published its latest research under its American Express Global Business Travel banner.

Analysing nearly 100 travel policies of global, multinational, and mid-sized companies, the survey shows less than one-third of these companies overall have updated their travel policies within the last year.  According to AMEX oversight can leave companies exposed to losing hard-earned corporate negotiated rates, and more importantly, may put travellers at unnecessary risk.

It was noted that only 12% of travellers considered security.  80% did not address reimbursement of ancillary fees such as checked bags, reservation change fees, or other for-purchase services offered at hotels and car rentals.  Only 35% of smaller companies require an agency to book hotels, compared to 85% of global operators.  70% of companies do not provide specific guidelines to travellers on when it makes sense to book airfares through a non-preferred supplier if the ticket price is less expensive.  None of the travel policies addressed the use of mobile applications.

Anthony Drury, Head of UK, American Express Global Business Travel, said: “The world is changing at such speed that failing to review and revise policy regularly will undoubtedly prove to be an expensive mistake.” www.americanexpress.co.uk

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