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30 JANUARY 2012


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Article from BTNews 30 JANUARY 2012

Hands free for Lufthansa

Lufthansa is expanding its automatic ‘hands free’ check-in service with immediate effect following successful trials.  Passengers can now be dealt with automatically on some 400 routes within the Schengen (EU common passport) area.

Passengers with an existing booking are automatically checked in 23 hours before departure.  They then receive their electronic boarding pass plus their reserved seat number, which they can choose to have sent to them by email or to an internet-enabled mobile phone.  The service is available to all members of the Miles & More frequent flyer programme who have selected the automatic check-in option under "Travel services" in their customer profile.

Passengers travelling with baggage can check in their bags at a baggage drop-off counter or at a check-in kiosk on presentation of their boarding pass.  They can also change their seat, as before, online, via a mobile phone or at a self-service check-in kiosk.

Lufthansa is thus extending its automatic check-in procedure, which has already proved successful in trials across Germany and Italy, to some 400 Lufthansa routes.  There are plans to expand this check-in option across the network in the coming months and to make it available for all flight bookings.

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