12 DECEMBER 2011


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Article from BTNews 12 DECEMBER 2011

Gatwick’s new ‘Family and Assistance’ security lanes

Going through airport security can be the least favourite part of flying for any passenger, but particularly for young children.

Gatwick has created an ‘adventure walk’ for children going through security in Gatwick’s South Terminal.  To enter security, children can now walk through their very own eight-foot high castle and join their parents at the other end.  Pupils of Milton Mount Primary School in nearby Crawley have helped in the design and testing of the scheme.

Geoff Williams, Head of Security at Gatwick Airport, said: "The input from the school-children has been fantastic – making the security environment more welcoming and inviting for younger children.  We have improved every aspect of security – from the preparation area right through to the moment passengers hit the lounge – and are confident that the changes we have made will make a huge difference to all those travelling through the airport.”

The new impressive 19-lane South Terminal security area now has a separate entrance with two lanes dedicated to families with young children and passengers with reduced mobility. The ‘Family and Assistance’ lanes include a spacious preparation area with specially trained staff and customised facilities to provide a more tailored service for these passengers, including wider lanes and x-ray machines. www.gatwickairport.com

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