12 DECEMBER 2011
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From today onwards (12 December) Gatwick Express users will have to become used to new ticket gates that have been installed at both London Victoria and Gatwick Airport train stations. Officially they are on test. The new gates will be staffed by dedicated Gatwick Express Customer Service Hosts. They will also be enabled to accept smartcard technologies in the future.
This latest system means there will no longer be an option to buy a ticket once onboard the train. The operator says that more and more customers have been buying their tickets online due to the great offers available, and pre-purchase is now the favoured sales channel.
As well as online, tickets can easily be bought at ticket machines and ticket offices at both Victoria and Gatwick airport stations. A number of airlines sell them on board. The newly created Gatwick Express Customer Service Hosts will also be on hand to sell tickets with their mobile ticket machines.
As well as these new gates and the new staffing role, the non-stop rail service provider is installing eight new ticket machines at Victoria train station and Gatwick Airport train station.
The new gates will be fully operational by the 31 December. www.gatwickexpress.com
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