12 DECEMBER 2011


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Article from BTNews 12 DECEMBER 2011

American Airlines offers Five Star service

It may have some serious troubles as far as the ‘back office’ is concerned but American Airlines seems to be pulling out all the stops with regard to keeping its passengers happy.  Last week the airline announced details of its 777-300 plans and now we learn it is to extend its popular Five Star Service internationally.

American Airlines clients can now “travel like a star”, at Heathrow the service providing personal one-on-one airport assistance designed to make travelling hassle-free.

Five Star Service offers a choice of one-on-one arrival, departure or connection assistance and also includes Admirals Club Lounge access; perfect for transiting even the busiest of airports.  From kerbside to boarding and everywhere in between, American’s Five Star representatives work at your request to take care of the details and make your travel more enjoyable. 

The Service, which includes the access to the Admirals Club lounge, costs US$200 (approximately £125) for up to two people aged 18 or over at international locations.  Immediate family members under the age of 18 may accompany the paying Five Star adult at no additional charge, while additional adults are charged at US$125 per person (approximately £78).  Special pricing is available for larger groups. www.aa.com/fivestarservice

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