Virgin all of a twitter

It had to happen.  Virgin Atlantic has now introduced a flight status check via Twitter, which is claimed to be a ‘first’ but no doubt will be copied by airlines all around the world.

The “tweet bot” @VAAInfo takes a customer query about a flight status and tweets back within seconds giving real-time flight departure and arrival information.  This new tool is perfect for passengers looking to check their flight status on the go as a quick, single line tweet will generate an immediate reply.

Fergus Boyd, Head of E-commerce commented: “We now have over 50,000 Twitter followers worldwide and we know that many of them use the social network to keep abreast of travel news and updates.  We are finding that many travellers are using the tool simply to confirm when their flight departs and others to check details when picking up friends and family from the airport.”

Using the system could not be simpler.  You need to join up first and then tweet the flight number and departure date to the airline’s account @VAAInfo. www.virgin-atlantic.com

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