10 OCTOBER 2011
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“eReady” is the name of a new online checkout service to improve the speed and efficiency of the car hire experience. With eReady, Europcar customers can save time at the counter because they will have already activated their Rental Agreement online. Initial response to the service has been very positive.
Customers just need to make their booking online. Once made a banner appears on the confirmation screen inviting them to activate the eReady service. A pop-in box explains eReady and asks customers to confirm two tick boxes. The customer is asked to enter their full contact details. A confirmation appears on the screen once the service is activated. When the customer arrives at the rental station, the Rental Agreement will have already been pre-printed. The vehicle is then added and the customer just needs to show their identification, driver’s licence and payment details. www.europcar.com
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