Ryanair changes check-in rules

Passengers on Ryanair can now amend their booking even after they have made their on-line check-in.  The service is available from Ryanair’s telephone reservation centres for £15 (per passenger, per flight).  It will be particularly useful for frequent flyers and business passengers who may need to amend travel plans.  It is available up to 17:00 (Central European Time) on the evening prior to scheduled departure. 

The on-line check-in fee applies to all reservations except in respect of certain promotional fares.  It is charged on a per person/per one-way flight basis and amounts to £6 for bookings made via Ryanair's website and £12 for bookings made via a call centre or at the airport.  From the UK, calling the Ryanair reservation centre (0871 246 0000) costs 10p per minute minimum and the service is not available in the evening.  There is a priority line (0905 566 0000), again only open normal working hours, and here the charge is £1 per minute. 

You can even complain about the cost of the Premium Rate (0844 2098715) 5p per minute, but according to the Ryanair website booking requests, general enquiries or general complaints will not be handled on this line.  “This policy will be strictly adhered to.” www.ryanair.com/en/questions/contact-numbers

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