Gatwick introduces family arrival procedures

Endeavouring to make arrivals at Gatwick Airport a simpler task, officials have introduced, along with the UK Border Agency, new procedures to reduce queue times and provide better service for those with children or reduced mobility. 

Geoff Williams, security chief at Gatwick said: “We understand that the return journey can often feel long and exhausting.  This is especially true if you are travelling with young children and you just want to get back home as quickly as possible.  That is why we have become the first UK airport to introduce lanes in the immigration halls dedicated entirely to families, and those who might need a bit of extra support.  Staff who man these lanes have received extra training in customer service so that they know how to provide the right level of help.”

The immigration halls now also have a selection of ePassport gates that enable EU passengers with biometric passports to get through passport control much more quickly and conveniently.  The gates use facial recognition technology to compare a passenger’s face to the photograph recorded on the chip in the passport.  Once the checks are made, the gates open automatically.  www.gatwickairport.com

AERBT would be delighted to hear from families who have experienced the new procedures.

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