Disabled passengers

Airports Council International (ACI) has introduced a new on-line course for aviation personnel who require awareness level training for passengers with disabilities and reduced mobility. 

Training guidance is a regulatory requirement under EU rules and also Canada and the United States.  The course provides participants with an awareness of, and appropriate responses to, customers with physical, sensory, mental, and hidden disabilities, as well as those using ‘service’ animals, for instance dogs as used by blind people.

It covers various methods of communication with people with hearing loss, vision loss, speech disabilities and cognitive disabilities.  It also covers how to offer assistance with ‘service’ animals.  The course opens with emphasising the scope and importance of the disability travel market and how to define disability and distinguish between different types of disabilities.  It is a self-paced eLearning product, takes about two hours, and costs US$95 enrolment. www.aci.aero

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