25 JULY 2011
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Did you hear of the British airline whose press office is only open from 08:30 until 17:00 Monday to Thursday and 12:30 on Friday. No out of hours phone number is given but if you call a mobile the offering is very quickly gabbled and impossible to write down. Call again. But at least it is not a premium line.
Still it is better than a carrier supported by a PR agency who informed that the executive was on leave and one should phone back at a certain date. Quite what they do for their fee is beyond us.
News media these days is 24/7, and it has always been true of the airlines themselves. They fly 365 days of the year.
All comments are filtered to exclude any excesses but the Editor does not have to agree with what is being said. 100 words maximum
No one has commented yet, why don't you start the ball rolling?