Travellers rights exposed by EUclaim

Hendrik Noorderhaven, was in London last week espousing his company, EUclaim, Dutch-based and a champion of travellers rights.  His big argument was that airlines were being less than honest regarding delay compensation payments and that in any event claims should not be made to the carriers, but at credit card companies, with whom the passenger has a contract.

Mr Noorderhaven displayed an intriguing web page which detailed every live flight out of Heathrow and exposed delays.  An analysis was also possible.  Other airports are on the EUclaim system.  He pointed out that the cost of pursuing an airline by legal means can be prohibitively expensive yet it is estimated that 25m UK households have a legal expenses policy.  The credit card companies are only liable after the first £100 disallowing small time-consuming claims.

His number one target is Ryanair who has introduced a £2 levy on bookings and will only deal with customers direct citing “middlemen and ambulance chasers”.  EUclaim clients can buy a package from £22 setting out how to deal with a claim and does make it clear that is not a law firm but a company with experience of passenger rights. www.euclaim.co.uk

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