SITA finds the lost bags

In a move to reduce the delays of mishandled baggage, air transport IT provider SITA has enabled its WorldTracer baggage tracing service to be used by agents with mobile devices at airports.  This allows airline staff to proactively assist passengers, filing claims in arrival halls, at baggage carousels and in customs areas, which starts the process of reuniting passengers with their bags as soon as possible.  Atlanta and Prague are two airports where the system has been evaluated and is now in service.  Passengers waiting for their baggage are reassured that the bag is in the system.

Analysis conducted by SITA indicates that one in eight bags that need to be re-united with a passenger must be sent on a connecting flight as no suitable direct flights are available.  To manage this challenge SITA has partnered with airline schedule supplier Innovata.

Though there is a downward trend over the last four years in the rate of mishandled baggage thanks to improved technology and greater vigilance on the part of airports and airlines, there was a slight rise in 2010 due to the major disruptions experienced as a result of the Icelandic ash cloud and severe weather. www.sita.aero

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