oneworld “Express Connections”

Passengers transferring between flights operated by oneworld member airlines at its key airport hubs will find their connections smoother still from later this month.  The “Express Connections” service is designed to make it as easy as possible for passengers connecting between flights operated by the alliance's carriers – particularly at times when schedules are disrupted.

Manned by customer services representatives from all oneworld airlines operating at each airport the aim is to iron any snags in flight connections before passengers are even aware of them.

Working together, the teams monitor flights to identify passengers due to arrive but who have either already missed their connection or are expected to land with less than the normal minimum connection time before their onward flight.  Those who have already missed their connection are met at the aircraft gate by staff who have already booked them on the next available flight and printed new boarding passes.  Those below the minimum connection time are met at the aircraft and fast-tracked through.  “Express Connections" facilities are established at Chicago, Heathrow, Madrid, Miami and New York JFK.  

A brand new centre is scheduled to start operating at the end of July at Los Angeles.  From late August, Sydney will have the facility. www.oneworld.com

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