United and Continental get closer

Airline owner United Continental Holdings Inc has unveiled a series of changes to provide a more consistent travel experience for customers on United Airlines and Continental Airlines.  The changes – many introduced first at United’s hub at Chicago O’Hare International Airport – will roll out at airports across the airlines’ global network over the next several months.

At the larger airports of Chicago, New York/Newark, Houston and San Francisco, customers may now check in and print boarding passes for flights on either airline using any United- or Continental-operated self-service check-in kiosk.

Also introduced is “Premier Access”, a new package of priority airport services, including designated check-in counters, priority security screening, “front of the line” boarding through special Premier Access lanes and priority baggage handling, for elite-level frequent flyers and premium-cabin customers.  Premier Access re-branding will roll out through the system over the next several months.  Until airports are re-branded, elite-level frequent flyers and customers travelling in First, Business and BusinessFirst cabins have access to United’s premium airport services and Continental’s EliteAccess benefits.

United Continental Holdings was created on 1 October 2010. www.continental.com www.united.com

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