9 MAY 2011
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Air France has launched its new Air France Connect free mobile flight information service. The innovative facility is claimed to be the most extensive in the world offering Air France and KLM passengers across their entire network real time access to changes and irregularities concerning their trip. In addition, the Air France mobile website allows smart-phone users to book flights and manages their bookings on the go.
Air France Connect was soft launched in February following in-depth test phases in December and January. Initially available in eight languages, Air France Connect is a courtesy service designed to give up to the minute information to customers. Using the mobile number and email address customers give when booking their ticket, Air France will inform them from 14 days before departure either by phone, text message or email of any cancellation, delay or change of boarding gate or, after take-off, of any delayed baggage delivery.
The Air France mobile website and free mobile apps (available across all platforms) enable customers to purchase tickets, manage their reservations, consult updated flight information in real time, get answers to questions and access their Flying Blue loyalty programme account details. http://corporate.airfrance.com/en http://mobile.airfrance.com
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