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31 JANUARY 2011


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Article from BTNews 31 JANUARY 2011

American Airlines v Sabre

Litigation has been put on hold between American Airlines and Sabre (as reported 17 January issue of AERBT).  The two companies have said they will try to reach a deal to end a dispute over how the carrier's fares are displayed to travel agents and customers.  In a joint statement they confirmed they would return to operating as they did prior to 5 January, when Sabre said it would change how it displays the carrier's fares to ticket buyers.

Earlier this month, American Airlines won a court order temporarily blocking Sabre from presenting its fares in a manner the carrier fears might steer customers to other airlines.

American had accused Sabre of violating its contract by pushing the carrier's fares lower in displays, making them harder for ticket buyers to find.  It has developed technology that informs ticket buyers of various services it offers for a fee, such as extra legroom or priority seating, rather than steering them toward tickets on the basis of price or schedule.  But this could disrupt the ticket selling model now favoured by Sabre and online agencies such as Expedia and Orbitz.

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