OCTOBER 24 ONWARD  COVID RULES - Up to date from Gov.uk

* items include readers letters

13 DECEMBER 2010


Readers are invited to add their comments to any story. Click on the article to see and add.


BTN also goes out by email every Sunday night at midnight (UK time). To view this edition click here.


Email this Page

The Business Travel News
PO Box 758
Edgware HA8 4QF
United Kingdom
+44 (0)20 8952 8383
© 2021 Business Travel News Ltd.

Article from BTNews 13 DECEMBER 2010

HAPPY TALK: Sir Rocco and the airlines

Sir Rocco Forte, hotelier, was the guest speaker at the Foreign Airlines Association lunch last week at the Dorchester.

He was in a combative mood and told the story of some guests at a 5-star hotel near an airport who were asked to queue in the terminal with patrons of a nearby budget operation, all of them boarding a courtesy bus and standing for the short journey before being dropped off at the 2-star property and then shown across the way to the luxury accommodation.

Of course it never happens.

“If you are paying for First Class you expect first class treatment from the minute you arrive at the airport until you finally arrive at the other end,” he said, or words to that effect.

The message seemed to get through.  Whilst some airlines treat their premium customers extremely well from check-in to “fast track” security, others believe that if they have an award winning cabin that is good enough.  Sir Rocco clearly thinks otherwise.

Index/Home page

OUR READERS' FINEST WORDS (All times and dates are GMT)

All comments are filtered to exclude any excesses but the Editor does not have to agree with what is being said. 100 words maximum

No one has commented yet, why don't you start the ball rolling?

Add your comment

First Name
Email Address
Company (Not obligatory)
- You must be a registered subscriber using the email address entered to submit a comment, or you will be sent a confirmation email before your comment will appear.
- Your comment will be checked before appearing, which may take several working hours.