Assistance for passengers with reduced mobility

Air Serv, the ground services provider that manages assistance for passengers with reduced mobility (PRM) at Heathrow and other airports worldwide, has come up with an industry first.

At Heathrow the company receives around 3,000 messages daily, each containing multiple requests for special assistance for passengers with reduced mobility.  Traditionally, these SSRs (special service requests) come from different sources and in different formats requiring considerable processing to identify the action required and dealing with it.  By using SITA’s PRM Data Access service, all this has been streamlined.  The SSRs are paired with live flight data feeds from another source in Air Serv’s Dispatching System (ADS) allowing Air Serv to provide the highest possible level of consumer service.

SITA receives the electronic messages containing the SSRs from the requester, identifies the relevant information, strips out the irrelevant information and provides the necessary PRM notification in a standard format to the ground handler.  It is a great deal quicker and more reliable than the old manual system. www.airservcorp.com

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