EU "Passenger Rights"

The European Commission has introduced what it calls its 'Passenger Rights At Hand' campaign which will be ongoing for two years.

It targets travellers passing through airports, train stations and travel agencies, and aims to inform air and rail passengers about the rights they are entitled to under European legislation, and how to claim them. 

The legislation on passenger rights stipulates what people are entitled to when things go wrong during their trip, for example when their journey is delayed or cancelled, or when their luggage is lost or damaged.  It also guarantees equal treatment for people with a disability or reduced mobility.  The EU has published posters and leaflets outlining basic rights which are available for display in train stations, airports and travel agencies.  http://ec.europa.eu/passenger-rights

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