HAPPY TALK: From our friends at IFALPA

Some years ago when I was working at an airline ticket counter I had to confirm a passenger's reservation that showed his name as "Cole, Pheven."

"I'd like to be certain our information is correct," I said to him. "What is your first name?"

"It's Stephen," he replied. "I hope the agent got it right. I told him it's spelled with a ph."

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