25 OCTOBER 2010
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United Airlines (in its Continental mode) has introduced an automatic gate reader on an experimental basis using a single international pier at Houston (IAH). It is the first time such an operation has been tried in a North American airport although Lufthansa has been using the same system since 2003 and now has it on all its gates at Frankfurt and Munch Airports.
Passengers not happy with what Americans call ‘self boarding’ can always ask for help, staff available in any event for passport identification. The US Transportation Security Administration says the arrangement does not jeopardize security because all passengers are screened before they get to that point.
Continental staff told AERBT that whilst the reader does not speed up boarding to any great extent it does allow operatives more time to deal with other problems. www.continental.com
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