26 JULY 2010
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BERMUDA’S LF Wade International Airport has become the first anywhere in the world to employ SITA’s new WorldTracer kiosk. These units are the 'front' for a self-service system uniquely designed to assist passengers who experience baggage delays. They are linked into the global tracing system for mishandled baggage and their deployment is part of a multi-million dollar overhaul of the airport's range of passenger self-service technology by the airline IT specialist. Passengers rank check-in baggage arriving promptly and safely as one of the most important criteria associated with a pleasant journey. Last year over 25m bags were mishandled worldwide. The slim WorldTracer kiosk has an option for wireless connectivity, giving the airport an opportunity to move the unit. Self-service check-in is becoming increasingly popular among passengers in North America and Europe. Worldwide 25% of passengers currently use kiosks to check in. www.sita.aero
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