3 MAY 2010

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Article from BTNews 3 MAY 2010

HAPPY TALK Guests complaints

Just a few of the kind of complaints some of our tour operators get.

"I think it should be explained in the brochure that the local store does not sell proper biscuits like custard creams or ginger nuts."

"It's lazy of the local shopkeepers to close in the afternoons. I often needed to buy things during 'siesta' time - this should be banned."

"We booked an excursion to a water park but no-one told us we had to bring our swimming costumes and towels."

"The beach was too sandy."

"The brochure stated: 'No hairdressers at the accommodation'. We're trainee hairdressers - will we be OK staying here?"

"My fiancé and I booked a twin-bedded room but we were placed in a double-bedded room. We now hold you responsible for the fact that I find myself pregnant. This would not have happened if you had put us in the room that we booked."

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