LNER steps in *

With the repercussions of British Airways (BA) having serious IT problems over the weekend London North Eastern Railway (LNER) has stepped in to help out stranded passengers.

Today and tomorrow Monday/Tuesday (28 February/1 March), BA customers who have had their flights cancelled can attend any station that LNER serves and present their cancelled airline ticket as proof for carriage on LNER’s standard class services. Alternatively, they can contact the LNER Customer Support Centre on 03457 225 333.

LNER reinstated a full timetable on Monday 14 February and offers frequent services on the East Coast Mainline, connecting destinations including London, Newcastle, Edinburgh, Aberdeen and Inverness. Customers can travel between London and Edinburgh in a little over four hours.

For their part BA says the problems were not due to a cyber attack but what was described as ‘IT glitches’.

Also see Scottish openings in this week’s BTN.   

www.lner.co.uk

www.ba.co.uk

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