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23 AUGUST 2021

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Article from BTNews 23 AUGUST 2021

Warning by airline

Ryanair has issued a warning to customers regarding fake boarding passes issued by Kiwi.com for Ryanair flights.

Under EU regulation 2015/1998, it is mandatory that passengers complete the Ryanair check-in process directly to ensure passengers are informed of all safety and regulatory protocols required when travelling. Kiwi.com circumvent these essential aviation regulations by issuing their own boarding cards which are not valid on Ryanair flights.

Ryanair says that any passenger with a boarding pass issued by Kiwi.com will be refused boarding as they have not complied with Ryanair’s safety and security protocols during check-in.

Ryanair urges customers to only book direct on the Ryanair website or App and avoid booking via third party agents, such as Kiwi.com, who do not have authorisation to sell Ryanair flights or to issue boarding passes.

Earlier this year, Ryanair had secured a court order in the Czech Republic requiring Kiwi.com to stop replacing customer email addresses with fake email addresses, and preventing Ryanair from communicating directly with its passengers.  However Kiwi.com is not yet complying with that order.

Ryanair’s Director of Marketing, Dara Brady, said: “We became aware of these fake boarding passes when a small number of passengers who booked their flights through Kiwi.com arrived at the boarding gate without official Ryanair boarding passes last week. It is an obligation under EU regulations that an airline informs passengers directly of all safety and security policies regarding their flight, Kiwi.com are circumventing this by checking passengers in and replacing the Ryanair boarding pass with a fake boarding pass issued by Kiwi.com.”

www.ryanair.com

www.kiwi.com

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